Monday, July 19, 2010

A Tale of Two Charlottes




It was the best of Charlotte and the worst of Charlotte. That sums up my two dining experiences in the Queen City last weekend. We were off to rendezvous with Grandma and our cousins. I approached the trip with few dining expectations based on the fact that we would be in group dining situations. Few people are as dedicated to the pursuit of good food as I. Without so much as a consultation of the Triple D website, Giselle and I cruised down to Charlotte with our culinary future uncertain.

As usual, we arrived hungry. Thankfully, Grandma was hungry too. We had passed the Stonecrest shopping center on our way in and spotted a Dean & Deluca store which seemed a harbinger of good dining possibilities within the center. As we drove around, I spotted Cantina 1511, a Mexican restaurant I remembered from a previous Chowhound search. While usually skeptical of any east coast Mexican, we decided to give it shot based on the excellent reviews.

I believe this is the second location of this local favorite, the first being in Uptown (Charlotte's confusing name for its downtown area). We entered through heavy wooden doors into a large space divided into a bar/lounge area and the main dining room. Our waitress led us to a table by the window, but it was too hot and sunny to open the wooden shutters. Still, it felt like we were on a terrace, if not in Mexico, also not like a strip mall.

Drinks, a peach mojito for Grandma and a house margarita on the rocks for me, arrived quickly. Both were a hit. There was an extensive cocktail list and at least 10 different margaritas. I would definitely return for happy hour with a designated driver.

On to the main event. The menu is divided into two sections "Authentic Mexican" and "TexMex." I appreciated the distinction and thought that this was a promising sign for the food that was to come. The server informed us that the chef had just returned from Oaxaca, Mexico, where he makes frequent trips to study the cuisine. I found it odd that there were no Oaxacan moles on the menu, but that's a minor quibble.

We ordered guacamole to start. They make it tableside! And, Giselle got to be the sous chef on the preparation, too cute. The result was delicious and she will now have a new job at future fiestas at Casa van Hoe. Giselle ate so much of the green stuff I thought she might be ill. It was so tasty and fresh it was hard to stop. The accompanying salsa was good too, with just enough bite to be interesting without tuning off folks who don't like spicy food.


Once I saw the Tacos al Pastor on the menu, I knew what I would have. I ended up with a combo plate with one of the al Pastor tacos and a carne asada taco, plus rice and charro beans. Giselle ordered the kids chicken soft taco and Grandmas went with a plate of crispy tacos with shrimp and crab. After our meals arrived there wasn't much talking, just happy eaters.


While the coconut flan and cuatro leches cake were tempting, I was too full to partake. I look forward to another trip to Charlotte for an excuse to revisit Cantina 1511.









Now to the dark side of the Queen City, and not just because of the threatening storm clouds. On Sunday, our group went out in search of southern seafood and soul food. I had heard about a place called Mert's Heart and Soul in Uptown, so we drove 20 miles from the Ballantyne area to check it out. The importance of the drive will come into play later.

We had to drive around Uptown a bit to find parking, but it gave us a chance to see the heart of Charlotte. The Bank of America tower is a centerpiece of the skyscape. Discovery Place was humming with inquisitive children, and we also drove by the Harvey Gantt Center for African American culture. For those with a love of loud cars, the NASCAR Hall of Fame is nearby too. Plenty to occupy an afternoon.

We were all pleasantly surprised by Mert's. It was a cute little place with red walls adorned with family photos and old record albums. The food smelled and looked good on the plates we glimpsed going by. Even though they were busy, we were seated immediately. So far, so good. I love supporting independent restaurants and was excited to see this one doing so well.

Here's where the story turns ugly. We waited 10-15 minutes for a server to come over (I'm being generous here.). We gave her our drink orders and lunch orders at the same time since time seemed to be an issue. After another 15 minutes, we got our drinks. Fifteen minutes after that, we got a piece of cornbread. I will be fair, the cornbread was excellent. Moist, buttery and piping hot. But notice, we are 45 minutes into our visit already. We have two hungry children with us. Not going well. And, the table behind us had complained to the manager about the delay and they came in after we did!

At the one-hour mark, food arrived at our table. Not all the food that we ordered, but some. Giselle had fried chicken with collard greens and mac-and-cheese. She went straight to work on it and seemed to enjoy it. Our young cousin received his pancake, but not the accompanying eggs or turkey sausage. My cousin received her full order, but the turkey sausage was raw in the middle. My mother did not receive anything. I think you can see where this is going.

After repeated attempts to flag down a server to bring some syrup for the pancake, we finally got some. I was waiting to dig in until my mother got her food. When asked, the server said it was coming. About 10 minutes later, a plate arrived. It was neither the right type of fish nor the correct side items. And I will add that it was a whole catfish. Some people don't mind a whole fish. My mother is not one of them. The gaping catfish mouth put her over the edge.

Now it was time for the manager. Let me say that this guy was a hustler. I saw him in the kitchen plating orders in between seating customers. He was very apologetic and after some discussion he decided to comp our entire check. I think this was good customer service and showed respect for our displeasure. I can honestly say this was the worst experience I have ever had in a restaurant, and you know, dear reader, that I dine out quite frequently. That being said, I would give Mert's another chance sometime in the distant future once the memory fades. I have to believe that our experience was an anomaly. Otherwise there is no way they could stay in business.

So there you have it. I look forward to a return visit to Charlotte for shopping, museum hopping and a return trip to Cantina 1511. And I still need to try those Diners, Drive-Ins and Dives spots like Dish.














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